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Client documents

Each client can have documents on file, such as identity documents, a photograph, proof of residence and other supporting papers. You can add documents while you register a client, or at any time afterwards from the client's Documents tab.

Document types​

Every document is filed under a document type, for example National ID, International Passport, Driver's License or Client's Photograph. Types are grouped into categories such as Identity Document and Photographs.

Your administrator manages the list of document types under Settings, on the Document Types tab. They can also mark a type as KYC, meaning required for know-your-customer checks. See Administration.

KYC types matter in two places:

  • In the registration wizard, the badges at the top of the Identity & KYC step turn green once a document from each KYC category is added.
  • When you upload an identity document of a KYC type, its type and reference number are copied onto the client's record. They then show as the client's Document Type and Document Number on the Details tab and the review page.

Accepted files​

You can upload PDF, JPG, PNG, DOC and DOCX files. In the registration wizard, the Other Documents section also accepts GIF, WEBP, BMP and TIFF images. Photographs must be JPG or PNG.

Adding documents during registration​

On the Identity & KYC step of the New Client wizard:

  • Identity Documents: choose an ID Type, optionally enter a Reference Number such as the ID number, then click Upload ID.
  • Client's Photograph: click Upload Photograph.
  • Other Documents: choose a Document Type, then click Upload. You can choose several files at once.

The files are uploaded when you click Proceed to Review. Save as Draft does not upload them. For the full step, see Registering a client.

Uploading a document to an existing client​

  1. Open the client and go to the Documents tab.
  2. Click Upload.
  3. In the Upload Document dialog:
    • Choose a Document Type (required). The list shows every type, grouped by category.
    • Optionally enter a Reference Number, such as an ID or registration number.
    • Click Choose file… and select the file.
  4. Click Upload.

The document appears in the list.

You can also add documents from the Identity & KYC step when editing a client. They are uploaded when you click Update Client.

Viewing and downloading​

The Documents tab lists each document with its file name, a label showing its document type, its reference number (if any), the upload date and the file size.

To download a document, click the Download icon on its row. The file is saved to your computer under its original name.

The client's photograph also appears on the Overview tab and in the bar at the top of the client page.

Deleting a document​

Click the Delete icon on the document's row.

caution

The document is deleted straight away, without a confirmation, and cannot be recovered. If you delete the client's identity document, the client's record falls back to the next most recent identity document on file, if there is one.