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Document types

Document types are the choices staff pick from when they upload a document for a client, such as a national ID card or a photograph. They are grouped into categories. You can also mark which types count towards KYC (know-your-customer) requirements.

Who can use it: Admin, Proprietor, Branch Manager. Only an Admin or the Proprietor can reset the list to the defaults.

Opening the document types​

  1. Select Settings in the User part of the left-hand menu.
  2. Select the Document Types tab.

The list is grouped by category, with the number of types in each.

Adding a document type​

  1. Select Add Type.
  2. In Category, choose an existing category, or select Create new category and enter a New Category name. (Use existing category switches back.)
  3. Enter the Document Type Name.
  4. Select Add.

Marking a type as required for KYC​

Select the KYC chip on the type. Its tooltip says Mark as KYC required or Remove KYC requirement. Categories that contain a KYC type are shown as KYC requirements on the client form, so staff can see which identity documents are still missing.

Deactivating, activating or deleting a type​

  • Deactivate / Activate - hides the type from staff, or shows it again, without losing it.
  • Delete permanently - removes the type from the list.

Resetting to the default list​

  1. Select Reset.
  2. Read the warning and select Reset to Defaults.
caution

Resetting removes every document type your organisation added and restores the default list. Documents already uploaded are not affected.